Questions
Before you walk in
Answers for people who are not signed in yet. Inside the product, the Guide goes deeper. The public forum is a noticeboard — not the Space.
The Space
4 topicsWhat is a Space?
A Space is a private space for two partners. Chat, vault, shared diary, reminders, and timeline memories all belong to your couple. You can be in only one Space at a time.
Can a third person join?
No. A Space is for two active members. Nobody can search for you by name. To pair with someone else later, unpair first and wait until the grace period ends.
Is Memiax a social network or a feed?
No. Home is a hub for your couple. There is no directory, public profile, or audience. The public forum is for product questions, not for browsing couples.
Can we use Memiax as a family vault or a team workspace?
No. Memiax is built for couples. There is no guest, family seat, or company drive. Each Space is for two partners.
Pairing
4 topicsHow do we pair?
After you both have accounts, one of you creates a one-time invite key and shares it in person or on a call. The other pastes it. The key works once and expires after 24 hours. You can revoke an unused key.
The key expired before they pasted it
Create a new key. Revoke the unused one if it is still sitting there. Do not post keys on the forum, in email subject lines, or anywhere public.
Can I pair before I verify email?
Verify your email first if you registered with email. Then you can pair with your partner.
We are in different cities. Can we still pair?
Yes. Share the key on a call you already trust. The product is the same whether you live together or a flight apart.
Chat
2 topicsWhat can we send in chat?
One conversation for the two of you. Text, voice, photos, and files stay inside the Space. Reply, react, star, pin (up to three), and edit your text for about 15 minutes. Hide for you, or delete for everyone if you sent it. Search an old line when you need it. More on private chat for couples.
Is chat indexed for anyone else?
No. Nothing is indexed for a crowd. There is no group thread that grows.
Vault
2 topicsDo vault files dump onto the camera roll?
No. You open albums and folders inside Memiax. Files do not need to be added to your camera roll, and you can download them when you choose. See the shared vault.
Can we organise photos?
Folders, stars, and trash. Trash still uses quota until you empty it. Emptying trash hides files from both of you. Not a public album link.
Diary
2 topicsWho can read a diary page?
Both partners can read published diary entries. Drafts stay private until the author publishes them. Hide a published page and it leaves both lists. Read about the couples diary.
Are drafts hidden from my person?
Yes. Drafts are private to the person writing them. Published entries can include a mood, place, attachment, and version history.
Reminders
2 topicsWho sees a reminder?
Both partners can see and manage reminders. Notifications depend on each device and notification settings. Add anniversaries, trips, visas, or small tasks, then snooze or complete them. More on couples reminders.
Is this my personal calendar leaking to work?
No. Reminders stay in your private Space instead of being mixed into a calendar other people can access.
Home & timeline
2 topicsWhat is Home?
Home is today in this Space: presence, unread chat, upcoming dates, recent files, and timeline firsts. It is a private hub, not a public feed. More on Home for two.
What is the timeline?
A private story of this pair. Firsts and chapters appear on their own. You do not post them. Open the full story from Home — Timeline is not a main tab. See the couple timeline.
Hiding content
2 topicsIf we hide something, is it destroyed?
Hide removes it from both of you in the app. Quota may drop so you can keep using the Space.
Does hide-for-me in chat free storage?
No. Delete for everyone frees the meter for that file. Hide-for-you does not.
Privacy & security
4 topicsHow is our Space protected?
Space content is encrypted at rest with AES-256-GCM and sent over HTTPS. We do not make your Space searchable to other people. Read Security and the Privacy Policy.
Can someone search for my Space?
No. There is no directory. They need a key you created, and that key dies after one use or 24 hours.
Someone has a key they should not
Can people screenshot our photos?
Memiax blocks casual save, drag-out, and print where the browser allows it. A device screenshot cannot be fully stopped on the web. Keep the phone private.
Devices & install
2 topicsCan I install Memiax on my phone?
Yes, as a home-screen app when the browser offers it. You can skip and keep using the tab. There is no separate store listing required.
Phone and laptop — is it the same Space?
Yes. Sign in on a computer or add Memiax to the home screen. The Space does not fork into two products. See signed-in places on Profile and remove one you do not recognise.
Storage & points
5 topicsWhat does storage cost?
Every Space starts with 1 GB free. Extra room comes from storage packs bought with Space points — not a card payment. See Storage.
What if we run out of room?
Uploads stop until you free space or buy a pack. Everything you already saved stays.
Is there a Pro plan that adds a third person?
No. Two people on every Space. Storage is the only meter. No family pack, no seat license.
What are Space points?
Invite rewards credit the inviting Space with points. The invite link, who joined, and points earned live on Storage. Points buy storage packs only. They cannot be cashed out or moved to another Space.
Does vault trash free space immediately?
No. Trashed files still count until you empty trash. Emptying trash hides them from both of you.
Notifications
2 topicsCan I turn off email from Memiax?
Mail we send (sign-in codes, password, Space, account) always goes to your inbox. There is no email toggle. Product alerts (chat, reminders, devices, Space, referrals) follow push switches on Profile.
Does changing my password sign me out everywhere?
Yes. Changing password signs you out of every device. You will need to sign in again.
Account & leaving
3 topicsWhat if I leave?
Unpair from Profile. Chat and memories stay with the Space they were created in. Deleting your account waits 30 days so you can cancel. After that you cannot sign in. The occupying Space is archived so your person can pair again.
I only want to use Google
You can register or sign in with Google when it is enabled. You can set a password later on Profile. Linking Google is optional.
Can I be in two Spaces at once?
No. One Space at a time. Pairing with someone else means you unpair first.
Forum
3 topicsDo I need an account to post?
No. The forum is public. Anyone can write a post or comment without signing in. Your name is optional and is not shown publicly when you leave it blank. Follow the Community Guidelines.
Is the forum our Space?
No. The Space stays invite-only. The forum is a noticeboard for product talk. Do not share invite keys, referral links, OTPs, emails, or anything you would not put on a postcard.
Why can’t I post again right away?
Posts and comments are rate limited by connection so the board stays readable. If you need a private account or storage answer, use Contact instead.
Getting help
2 topicsI need help with storage or login
Contact us with Account, Pairing, Storage & points, Home, Timeline & Help, or Safety. We read every note. The forum is for public product questions, not private account details.
Where is the in-app Guide?
Inside the product after you sign in — including before you pair. Pairing has a How Memiax works link. Esc returns to the screen you came from, not Profile.
When Memiax pauses
2 topicsWhat if the app says it will be right back?
That is a planned pause for members. This marketing site and the forum stay up, with a banner. We do not email everyone when the pause starts. Try again later, or when the screen says to.
Is that the same as the site being down?
No. If we cannot reach the app at all, the screen says we cannot reach Memiax. Landing and forum can still load.
Private by design
Still deciding?
Read how pairing works on the product page, ask on the public forum, or write to us if something about the model does not feel right.